Human Performance in Aviation Workshop

Text+VHS video only (no CD)

In aviation today, we are only too aware that different human cultures approach aviation tasks with widely different attitudes. Some workers bring attitudes of self-centered need to the workplace, while others may hold attitudes of worry or revenge. Some are just plain hung-over on Monday morning. Many individual human cultures don't have the advantage of growing with the Judeo-Christian attitude of helping others to succeed. This is sometimes called "The Golden Rule". If the workgroup is operating under a mandate of delivering the highest quality of performance and safety, this attitude may need to be taught to the members of a workgroup if its members come from different cultures. This teaching package tries to disguise its Christian message in order not to offend sensitive workers, but the bottom line is that this material must be taught and learned if the work-team is to deliver consistently high-quality results. In aviation, the consequences of not doing so are just too great. Aviation mistakes resulting from poor quality maintenance are tragic and overwhelming.

The basic principles (lifted directly from Christian workshops) demonstrated in this package are:

Approaching the task at hand with the right attitude
High quality maintenance must be delivered with enthusiasm. Most experience techs know that the quality of work suffers without the right attitude. Younger workers may not have this figured out yet, and they simply must learn!
Learning to listen to others
Other members of your workgroup (for example, women specialists) have been assigned to this task for a reason, and they have valuable information to bring to the task
Trying to communicate with people from other cultures
Your fellow workers may not want to listen to what others are saying for some reason (you have to find out what the problem is)
"I thought you meant . . ." How too untangle mis-communication
Members of a workgroup must learn to communicate and understand. Not doing so is really dangerous!

Many well-known aviation disasters resulting from human performance maintance problems are discussed in case-study format. The enclosed VHS tape (no CD) is useful to keep the training sessions moving along.